Grievance Redressal
We are committed to providing you with the best experience. If your issue remains unresolved through our standard support, you can escalate it here.
Escalation Matrix
Please follow the levels below to ensure a swift resolution to your complaint.
Customer Support
For general queries, tracking, and cancellations, please first reach out to our primary support team.
support@bookmyhsrps.comGrievance Officer
If your issue is not resolved within 48 working hours by L1, escalate your ticket directly to our Grievance Officer using the form provided.
grievance@bookmyhsrps.comStandard Response Time: 24-48 Hours
Submit a Grievance
Register your complaint directly with our escalation team.