Refund & Cancellation

At Book My HSRP, we strive to ensure a smooth and hassle-free experience for our customers. We understand that circumstances may change, and you may need to cancel your order. Please read our Refund and Cancellation Policy carefully to understand your rights and the procedures involved.

1. Order Cancellation Criteria

High Security Registration Plates (HSRP) are customized products manufactured specifically for your vehicle based on the details provided during booking. Therefore, order cancellations are strictly governed by the production status:

• Before Production Starts: You can cancel your order if the HSRP plate manufacturing process has not yet been initiated (typically within 24 hours of booking).
• After Production Starts: Once the HSRP has gone into production, embossed with your unique registration number, and laser-branded with a permanent PIN, cancellations are not permitted.

2. How to Cancel Your Order

If you wish to cancel an eligible order, follow these steps:

1. Visit our website and navigate to the Cancel Order page.
2. Enter your Order Number and Vehicle Registration Number.
3. Select the reason for cancellation and submit your request.
4. If the cancellation is successful, you will receive an SMS and Email confirmation immediately.

3. Refund Policy & Processing Time

For successfully cancelled orders, refunds will be processed based on the following terms:

• Refund Timeline: Refunds are generally processed within 5 to 7 working days from the date of cancellation approval.
• Payment Method: The refunded amount will be credited back to the original mode of payment (Credit Card, Debit Card, Net Banking, or UPI) used during the transaction.
• Processing Fees: A nominal payment gateway processing fee (typically 2% to 3%) may be deducted from the total refund amount depending on the payment aggregator's policies.

4. Non-Refundable Scenarios

Refunds will not be initiated under the following conditions:

• The user has entered incorrect vehicle details (Chassis Number, Engine Number, etc.) and the plate has already been manufactured.
• The customer fails to visit the dealership on the scheduled appointment date (you may, however, reschedule your appointment).
• The customer fails to present the required documents (Original RC, ID Proof) during home installation or dealer fitment.

5. Failed Transactions

If your bank account was debited but the HSRP order receipt was not generated due to network issues or session timeouts, the transaction is considered failed. In such cases, our system automatically initiates a full refund. The amount will reflect in your account within 5-7 working days. You can safely proceed to make a new booking.